Office Watch

Office 2013

Office Mobile / iPad

Office 2010

Office 2007

Office 2003

Office XP

Office for Mere Mortals



Buying Office

Office 365


Office News Wire

Join us!

Our Ebooks

Mobile | PDA



Command Finder

Microsoft Office Bookshop



Service Pack 2 bugs - real or imagined?

We look at some reports of Office 2007 SP2 bugs.

View this page on the new web site - click here

by Office Watch

Bookmark and Share

  | Mobile | click for more article services     

View this page on the new web site - click here

There are some complaints appearing of problems are installing Office 2007 Service Pack 2 - hardly a surprise.

It’s always hard to work out whether an Office Service Pack is truly to blame, though the uninstall option for SP2 makes it easier to switch back and compare with Office 2007 Service Pack 1.

Regular readers might remember us suggesting they wait a few weeks until the full effect of Service Pack 2 is known – here are some examples of why caution is warranted.

One list of reports comes under the scary headline ‘Office 2007 SP2 Breaking Corporate Email’ but can be broken down in various ‘issues’.

Can’t access Global Address List GAL

The GAL is the organization wide address book for Outlook users connected to Exchange Server.

There is no way that Service Pack 2 could have been released with Outlook unable to connect to the Global Address List. It’s a key feature and Microsoft staff use the GAL in-house, let alone all the companies with Exchange Server who tested Service Pack 2. Office Watch has tested Outlook 2007 SP2 with Exchange Server 2003 – no problem getting to the GAL.

That said, it is possible that, in some circumstances, there is a problem with Outlook 2007 SP2 and Exchange Server. Or it’s an issue with the connection settings between Outlook and Exchange Server.

Even without use of the Global Address List, Outlook will continue to work. You can’t lookup people in the organization but you can reply to messages and send email to people in your contacts list (or copy their address from a past message).

It will be interesting to see some report from Microsoft on this.

‘Send to OneNote’ disappears

This is known bug in Service Pack 2 – it was listed by Microsoft at the time of public release.

The solution is simple – just go to Control Panel | Add/Remove Programs, select Office 2007 then Change and when the setup system starts up choose ‘Repair’.

Office 2007 repair installation image from Service Pack 2 bugs - real or imagined? at

You probably won’t need to insert your Office 2007 install disk because the key install files (updated with Service Pack 2) are stored in a hidden folder on your hard drive.

Desktop Alerts stop?

Outlook desktop alerts are the semi-transparent notices of new emails which appear on the bottom of your screen. Some people say their alerts have stopped appearing after installing SP2.

It could be a bug, but again, it’s not the common experience. We can’t replicate the problem on any of our test machines.

If it happens to you, first double-check the desktop alerts setting. It might have been changed somehow during the SP2 update. Go to Tools | Options | Preferences | E-mail options | Advanced E-mail options.

Outlook 2007 - Preview desktop alert image from Service Pack 2 bugs - real or imagined? at

Under Desktop Alert Settings there is a Preview button which, going by the reports of users, doesn’t work after installing SP2. As you can see from the above image, it’s working for us.

If you have this problem, we can only suggest trying the Repair option mentioned above. If that doesn’t work you should contact Microsoft.

In the past there have been ‘post Service Pack’ patches released to fix problems caused by the SP itself. Office 2007 Service Pack 1 had a post-Service Pack 1 hotfix package dated February 7, 2008. Office 2003 Service Pack 3 needed a patch to reverse a ‘feature’.

Article posted: Friday, 01 May 2009

View this page on the new web site - click here

there's more ...

If you liked this article you'll LOVE our new ebooks.

Office 2013: the real startup guide

OFFICE 2013: the real startup guide Everything you need to know about Office 2013 but Microsoft won't tell you.

How to save money, install, configure and use the new features in Office 2013.  Get it today - click here.

Windows 8 for Microsoft Office users

Windows 8 for Microsoft Office users A practical guide the new, changed and unfamiliar in Windows 8

A focused and unvarnished look at Windows 8, especially written for the many people who use Microsoft Office  Get it today - click here.

ORGANIZING OUTLOOK EMAIL - tame your Outlook 2010 Inbox

100+ pages of practical tips and help to streamline, automate and search your Inbox.  Get more than you ever thought possible from Outlook.  Read it today - click here.

More from Office Watch:

Article Services sponsored by: Office Watch Ebooks - available now to download and read today.
RSS feed for this category Subscribe

Translate | Mobile | Links
 Add to: Bookmarks | | DiggThis | Yahoo! My Web

New & Popular
» New web site
» Two ways for sorting by Number
» Office for iPad, September updates
» Why is Gene Cernan ignored in Word?
» DropBox prices drop but is it enough?
» Sort by hidden column in Word

Office Watch, Office for Mere Mortals, Access Watch and all titles used within the publications are Copyright © 1996-2014 Office Watch.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint and doubtless many other names are registered trademarks of Microsoft Corporation.

Search  |  Sitemap |  Popular Topics | Privacy Statement |  Advertising |  Twitter |  Feedback / Contact Us
Office Watch is definitely not affiliated with Microsoft - and that's just one reason why we are so useful to Microsoft Office users around the world J (Erko).