Support charges for Office 2007

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After the first 90 days, Microsoft will charge you for Office 2007 support – but when does the 90 days start.

For Office 2007, Microsoft will provide free support for the first 90 days.

That’s a change from the Office 2003 policy of free support for installation and then two other support enquiries.

After the 90 day period you can get support for a fee of US$49 per incident with similar charges in other countries. 


When does the ’90 day’ clock start?

The 90 day period starts when you first contact Microsoft support, so there’s a definite incentive to hold off calling until you really need it.

For Windows Vista it’s different, according to Microsoft you’re required by their polices to activate Vista or Office 2007 within 30 days of purchase.  For Windows Vista the 90 day free support clock starts from the date of activation.


Free Support after 90 days

The free support for security or virus issues continues to be available after the 90 day period.  Support for Windows Update / Microsoft Update is also free.

Of course, there are plenty of support options on the Internet including the Office Watch site and the Microsoft Knowledge Base (which the MS phone support staff use themselves).

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