Tiles instead of Hard Drive - thanks to Best Buy


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A guy bought a drive from Best Buy in NY – it has tiles instead of 1TB of storage – but no refund or replacement from Best Buy.

The Consumerist is reporting the amazing story of Sam – who bought a 1TB hard drive only to find a set of bathroom tiles inside.

Such a swap isn’t new (‘cheap cigars’ in Cuba are often boxes of sand) but the amazing thing is Best Buy’s attitude – they refuse to refund or replace the box of tiles.

It would be interesting to hear the tortured corporate logic that led to that decision – made not just at the local store but affirmed by management.

Sure, there’s a chance the customer is trying a scam – but there has to be a better way to handle the matter.  Especially if, as the BB staff say, this has happened before.

If you buy a pricey piece of equipment, especially a small item, its a good idea to open it in the store to make sure you’re not getting wall fixtures instead.

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