A guy bought a drive from Best Buy in NY – it has tiles instead of 1TB of storage – but no refund or replacement from Best Buy.
The Consumerist is reporting the amazing story of Sam – who bought a 1TB hard drive only to find a set of bathroom tiles inside.
Such a swap isn’t new (‘cheap cigars’ in Cuba are often boxes of sand) but the amazing thing is Best Buy’s attitude – they refuse to refund or replace the box of tiles.
It would be interesting to hear the tortured corporate logic that led to that decision – made not just at the local store but affirmed by management.
Sure, there’s a chance the customer is trying a scam – but there has to be a better way to handle the matter. Especially if, as the BB staff say, this has happened before.
If you buy a pricey piece of equipment, especially a small item, its a good idea to open it in the store to make sure you’re not getting wall fixtures instead.