WTF! Microsoft 365 goes offline ... again. This has got to stop.

Office for Mere Mortals
Your beginners guide to the secrets of Microsoft Office
Invalid email address
Tips and help for Word, Excel, PowerPoint and Outlook from Microsoft Office experts.  Give it a try. You can unsubscribe at any time.  Office for Mere Mortals has been running for over 20 years, we've never, ever revealed or sold subscriber details.  Privacy policy

There’s been another breakdown in Microsoft’s crucial online services – the third in only ten days.

The trouble started on Thursday 7th October about 2:45pm US East Coast time (18:45 UTC). Users could not login to Microsoft cloud services.

image 55 372x296 - WTF! Microsoft 365 goes offline ... again. This has got to stop.
Microsoft’s original tweet notifying customers of the breakdown – complete with large ‘ad’ for Outlook.com

According to Microsoft, the outage affected “Microsoft Teams, Outlook, SharePoint Online, OneDrive for Business, and Outlook.com.” In other words, pretty much everything day to day paying customers use.

Microsoft 365 offline! What happened and what you should do
‘Outlook’ has another breakdown – the second this week

“Accessibility” Issues

People could not login to the cloud services, Microsoft euphemism for that is “accessibility issues”.

Redmond didn’t say a lot about the outage. It’s not clear if all customers were affected or only those trying to login.

WTF happened?

It seems to be a similar problem to the last two troubles. Microsoft applied a patch to their cloud systems and the patch was broken … again.

They had to roll-back to a last known working state and that takes time.

In this case it took about four hours for normal service to be restored.

This has got to stop

Maintaining a complex network is difficult but “come on Microsoft”, this has got to stop. Clearly there’s a problem with software updates not being properly tested before public release.

There’s a little comfort seeing Microsoft caught with a faulty patch, the same problem they’ve inflicted on customers too many times in the past. Office and Windows users have suffered with buggy patches for years. It’s taken Microsoft a lot longer than four hours to admit their mistake, let alone fix it.

What you can do

Always have a backup plan. We don’t mean copies of your files and data, though that’s important too.

Setup alternative non-Microsoft cloud storage and emailing services. If and when your core cloud services go down, you have some way to keep working and communicate.

Microsoft 365 offline! What happened and what you should do
‘Outlook’ has another breakdown – the second this week
Three-day Aussie breakdown of Outlook.com

Latest news & secrets of Microsoft Office

Microsoft Office experts give you tips and help for Word, Excel, PowerPoint and Outlook.

Give it a try. You can unsubscribe at any time.  Office Watch has been running for over 20 years, we've never, ever revealed or sold subscriber details.  Privacy policy
Invalid email address